I am a proud new father (if you swing by our offices in Burlingame, I will give you a cigar). We just launched a completely new website and I couldn’t be more proud of the results. Not only is the new website faster and more professional, but it is a testament to the valuable input we have received from you, our loyal customers. It is a website that is rich in feature content – the type of content you deserve. We also strived with this site to do more than just use it as a vehicle to pitch our service. We have actually dedicated pages to instruct folks how to pick their own scanners, how to clean your slides or negatives, what to look for in a scanning service, and even how to scan their images themselves. A friend of mine asked me “why would you empower your customers to scan their own images – that is suicide.” I told him that I held quite the opposite opinion. We think that it is critical for everyone to bring their imagery into the 21st century. We also know that people are extremely busy and few folks have the time or energy to scan their entire archive themselves. Also, there are folks out there that just need to scan a few images – why make them pay for a service when I can just teach them how to do it themselves? I don’t have minimum order sizes like everyone else in this industry so if I can empower a person to scan a few images on their own, so much the better. Besides, I know how monotonous scanning images can be – if people have large archives, they aren’t going to scan them all themselves, no matter how much data I give them. I keep telling our team here that we want to be a scanning partner, not simply a scanning service – and partnerships are built on trust.
You will also find a dedicated “ProZone” for our professional photographers and hobbyists. We have a great deal of info on both our processing center as well as our world class India Graphics and Imaging Center. This rich content was born of customer requests and we are quite happy that we were able to provide the level content required to allow people to make smart decisions about why they should scan, and why they should scan with ScanCafe. Lastly, as this is a new site, you might find minor errors here and there – we consider ourselves perfectionists but I am sure that in all those pages we missed some items here and there so please be patient with us as we correct these minor flaws. Also, the entire site looks great in Firefox but for some reason has some layout issues in IE and in older versions of Safari.
I hope you enjoy the new site as much as I am – and please continue to give us valuable feedback; you can send comments / questions to firstname.lastname@example.org. Oh yeah, I am also the proud father of a second son, Jake Patrick, born in May. I better put that in there or the wife will not be happy.